Why have I received an email to say my order, or part of my order, has been cancelled?
Due to the popularity of the Digital Burberry Employee Sales, products may become out of stock.
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Delivery Issues/Lost in Transit
My order has been lost in transit, what do I do?
Please reach out to the Customer Service team at [email protected], so a tracer can be raised on your behalf. In the meantime, please do not raise a chargeback as this will delay the order location/refund process.
My order/item has been lost and I want a replacement sent out.
If your order/item is lost, we will need to open up an investigation with the courier and we will be unable to take the next steps until the investigation concludes. If it is found, we will resend this out to you, however if it is lost, we will autom