My order/item has been lost and I want a replacement sent out.Updated 6 months ago

If your order/item is lost, we will need to open up an investigation with the courier and we will be unable to take the next steps until the investigation concludes. If it is found, we will resend this out to you, however if it is lost, we will automatically refund you. While investigations are being conducted, please do not raise a chargeback as this will delay the order location/refund process.