Please send photos of the item you have received, highlighting the damage/defect, to the Customer Service team at ukdigitalemployeesale@burberry.com so that we can look into this for you and advise further.

<p>Please send photos of the item you have received, highlighting the damage/defect, to the Customer Service team at <a data-fr-linked="true" href="mailto:ukdigitalemployeesale@burberry.com" id="isPasted">ukdigitalemployeesale@burberry.com</a> so that we can look into this for you and advise further.</p>

The item I received is extremely defective and unusable, what can I do?

We are unable to send out a replacement item as this is how we received the item prior to sale and would be the reason for the heavy discount - you can either keep the item or return it back to us by logging the return on our returns portal.

<p>We are unable to send out a replacement item as this is how we received the item prior to sale and would be the reason for the heavy discount - you can either keep the item or return it back to us by logging the return on our returns portal.</p>

The item I received is missing a strap/belt, can I receive a replacement?

Burberry UK Employee Sale 

Product Quality

FAQs

Product Queries

What if I am on a probation period

Probation

How do I create an account on the Employee Sale site?

Why did my registration fail and/or Why can I not log in?

How do I log into the Digital Burberry Employee Sale?

Where will I find the Terms and Conditions?

Registration/log-in

New Joiners

I have registered on the Employee Sale, but I have not been approved.

Registration/Approved

I am unable to log into the Employee Sale website.

Site Maintenance

Access Queries

I have received an incorrect/extra item or order, what can I do?

Incorrect Item

Is there a spending limit?

Spending Limits

Is there a limit to the number of products I can buy?

Product Limits

Spend & Product Limits

Can I request gift-wrapping?

Gift Wrapping

Do you accept gift cards?

When will my payment be taken?

Payment methods

I am trying to checkout but it’s not working?

Why are items disappearing from my Shopping Basket?

Checkout

Point Of Sale

Where can I get my items delivered?

What are the delivery options?

Delivery Options

"when will my order arrive" - 'When can I expect to receive my order?'

Can I track my order?

Delivery Timescale

Why have I received an email to say my order, or part of my order, has been cancelled?

My order has been lost in transit, what do I do?

My order/item has been lost and I want a replacement sent out.

Delivery Issues/Lost in Transit

Delivery Queries

I made a mistake with my order, who do I contact?

Cancellation/Amendment Request

Post Purchase

Do you accept returns?

How do I prepare and send my return?

Return Instructions

When will I get my refund?

Return Timescale

I am outside of the returns window, can I still return?

Returns Window

Do you offer exchanges?

Exchanges

Returns Queries

I still have not received a response from Customer Service about my query.

SLAs

Other