Burberry UK Employee Sale 

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We are unable to accept returns that are outside of the 14 day returns window. Please ensure you are logging your returns on our returns portal within 14 days of receiving your order for any future purchases.

I am outside of the returns window, can I still return?

FAQs

Returns Queries

Returns Window

What if I am on a probation period

Probation

How do I create an account on the Employee Sale site?

Why did my registration fail and/or Why can I not log in?

How do I log into the Digital Burberry Employee Sale?

Where will I find the Terms and Conditions?

Registration/log-in

New Joiners

I have registered on the Employee Sale, but I have not been approved.

Registration/Approved

I am unable to log into the Employee Sale website.

Site Maintenance

Access Queries

The item I received is extremely defective and unusable, what can I do?

The item I received is missing a strap/belt, can I receive a replacement?

Product Quality

I have received an incorrect/extra item or order, what can I do?

Incorrect Item

Product Queries

Is there a spending limit?

Spending Limits

Is there a limit to the number of products I can buy?

Product Limits

Spend & Product Limits

Can I request gift-wrapping?

Gift Wrapping

Do you accept gift cards?

When will my payment be taken?

Payment methods

I am trying to checkout but it’s not working?

Why are items disappearing from my Shopping Basket?

Checkout

Point Of Sale

Where can I get my items delivered?

What are the delivery options?

Delivery Options

"when will my order arrive" - 'When can I expect to receive my order?'

Can I track my order?

Delivery Timescale

Why have I received an email to say my order, or part of my order, has been cancelled?

My order has been lost in transit, what do I do?

My order/item has been lost and I want a replacement sent out.

Delivery Issues/Lost in Transit

Delivery Queries

I made a mistake with my order, who do I contact?

Cancellation/Amendment Request

Post Purchase

Do you accept returns?

How do I prepare and send my return?

Return Instructions

When will I get my refund?

Return Timescale

Do you offer exchanges?

Exchanges

I still have not received a response from Customer Service about my query.

SLAs

Other

I am outside of the returns window, can I still return?Updated 6 months ago